CANADA TRAINING POLICIES AND PROCEDURES
Introduction
Welcome to www.aaafoodhandler.ca. This website is owned and operated by AAA Food Handler. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’). This agreement is in effect as of October 14, 2025. We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. These training policies and procedures are for AAA Food Handler’s Food Handler programs in Canada.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines. Wherein, you understand that: In order to access our Resources, you may be required to provide certain information about yourself (such as First Name, Last Name, Email address, Billing Address, Mailing Address and other information) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your accounts.
Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability
We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language; Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party; Contains any type of unauthorized or unsolicited advertising; Impersonates any person or entity, including any AAA Food Handler employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of AAA Food Handler and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.
You agree to indemnify and hold harmless AAA Food Handler and its subsidiary companies and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Program Access
Our programs are delivered via online using an internet connection. Candidates may purchase by registering online via our secured website: www.aaafoodhandler.ca.
Payment Use
All individuals who make purchases on our website declare that they are legally authorized to make the payment either by credit card or other means available. AAA Food Handler accepts no liability for any misuse or damages resulting from fraudulent or malicious activities.
Pricing
Pricing will change with market conditions and marketing efforts. Most current pricing is advertised on the website.
Pricing will be calculated in US Dollars and includes HST.
Refund/Cancellation Policy
Refunds and cancellations may be requested if these conditions are met:
Refunds and cancellations may be requested if these conditions are met:
- Refund request is made within 3 days of purchase
- If training was purchased, no more than 25% of the training course was completed
- If exam was purchased, the examinee did not schedule or miss an exam session with the remote proctor
- The final exam was not started
- No certificate was issued
- The participant did not violate the Participant Guidelines
No refunds will be issued for:
- Failure to pass quizzes, final exams, or certification exams
- Failure to provide/pass valid ID requirements during an exam
- Expired courses or exams
If your course has already been started, a $5 administrative fee will be deducted from your refund.
Refunds and cancellations are at the sole discretion of AAA Food Handler.
Approved refunds or cancellations will be processed within 5 – 7 days of request.
Reassignment Policy
The user license may be reassigned at no charge if the originally assigned user has not started the online training.
General Policy
Users need to complete the online course within 6 months of assigned license or purchase date. We reserve the right to change prices and policies.
Retake Policy
Users will need to score 70% or higher on the final assessment to receive their certificate. A unique food handler certificate can be downloaded or emailed to the user. If a user does not score at least 70%, then the user will have the opportunity to retake the exam again (no extra charge if Diamond Package was purchased).
Terms of use
This online program shall be used only by the assigned user for the purpose of education, compliance training, and certification as specified by the client. Client agrees not to reverse engineer this course or create a similar product for sale.
Complaints Protocol
Participants are encouraged to provide feedback on their experience with our training course, certification exam, or for any reason. If any participants have a complaint of any kind, it is the policy of AAA Food Handler to resolve any matter between the complainant and the company. If any personnel are the subject or source of a complaint or an appeal, then that person(s) will not be involved with resolution or decision. Details of this complaints protocol are published on the website.
The complaints protocol is as follows:
All complaints must be made in writing. Participants can email their complaint to support@aaafoodhandler.com.
- All written complaints will be reviewed by a staff member in charge of customer service. The staff member has the authority to solve the matter or can bring it up to his/her supervisor if needed.
- All complaints will be followed up with an attempt for a resolution within 3 business days. All follow-ups will be in writing and to the email received.
- If the resolution is acceptable and/or the complainant does not respond within 7 business days, no further action will be done.
- If the resolution is not acceptable, then the complainant can proceed with an appeal.
Appeals
The appeals resolution procedure will be followed as such:
- All appeals must be made in writing. Participants can email their appeal to support@aaafoodhandler.com
- All appeals will be reviewed by Management and a decision will be made within 7 days.
- A response will be made within 7 days of the written appeal to the email received.
Training Disclaimer
This program is intended for education and training purposes to assist employers, managers, employees, and others to achieve a better and safer workplace environment.
While we attempt to thoroughly address specific topics, it is not possible to include all topics necessary to ensure a healthy and safe working environment. Thus, this training should be utilized as a tool to learn and review compliance topics. Additionally, over time, regulators may modify rules and interpretations as a result of new information or circumstances.
You agree to indemnify and hold harmless AAA Food Handler and its subsidiary companies and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any opinion formed or action created as a result of the training outside of its educational context.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
- i) the use of our Resources will meet your needs or requirements.
- ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, any defects in the operation or functionality of any Resources we provide will be repaired or corrected. Furthermore, you understand and agree that:
- any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
- no information or advice, whether expressed, implied, oral or written, obtained by you from AAA Food Handler or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. AAA Food Handler will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Copyrights/Trademarks
All content and materials available on www.aaafoodhandler.ca, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of AAA Food Handler, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by AAA Food Handler.
Ownership of Mark and Logo
AAA Food Handler owns and reserves all rights to the logo and its brand. Permission must be granted in advance for any use.
Use of the AAA Food Handler certificate, marks and logos are limited to those persons who have been granted the certificate by AAA Food Handler. Use of the mark and logo by individuals who have not been granted the certificate is expressly prohibited.
Certificate Eligibility Requirements
AAA Food Handler confers certificates solely upon individuals who satisfy all program requirements. These requirements may be established by applicable law, recognized accreditation standards, and/or AAA Food Handler’s internal policies.
Certificates will be awarded only upon the fulfillment of all the following conditions:
- Completion of the registration process with AAA Food Handler
- Successful completion of all required coursework or training materials
- Achievement of a passing score on the requisite assessment
- Compliance with all academic integrity standards, with no findings of cheating, fraud, or other misconduct
AAA Food Handler reserves the right to withhold or revoke the certificate if any eligibility criteria are not met or if violations of integrity are discovered. The issuance of a certificate to an individual does not constitute certification, nor does it imply that the individual has earned a professional certification.
Non-Assignability and Non-Transferability
Only the certificate holder has permission to use the certificate mark. Other persons who wish to use the certificate mark and logo must get permission from AAA Food Handler and will use it following the guidelines established by AAA Food Handler.
The certificate mark and logo:
- Cannot be assigned to other individuals
- Cannot be transferred to other individuals
- Cannot be revised, changed, or altered
- Cannot be used if it brings AAA Food Handler into a dispute or is misleading in any way
- Cannot be used as an endorsement or sponsorship
- Cannot be used in any manner which would tend to imply a connection between any business and the certificate which, in fact, may not exist
Those persons who have been granted permission to use the certificate mark and logo shall do so pursuant to the rules and guidelines established by AAA Food Handlers. Persons granted permission to use the certificate mark and logo must familiarize themselves with the established rules and guidelines for use and must execute approved agreements setting forth such rules and guidelines for use.
The mark or logo must be displayed in the same form as produced by AAA Food Handlers and cannot be reproduced unless such reproduction is identical to the mark provided by AAA Food Handler.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Governing Law
This website is controlled by its parent company, AAA Trainers LLC from our offices located in the State of Wyoming, U.S.A. It can be accessed by most countries around the world. As each country has laws that may differ from those of Wyoming, by accessing our website, you agree that the statutes and laws of Wyoming, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Wyoming, U.S.A. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Special Accommodations
AAA Food Handler is committed to providing an inclusive and accessible learning environment for all students, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We strive to ensure that every individual has equitable access to our training programs, assessments, and certification services.
Students with disabilities or special needs are encouraged to inform us of any required accommodations before or during registration. Examples of accommodations may include extended time on exams, alternative learning formats, assistive technologies, or other supports that promote full participation. Requests will be handled confidentially and reviewed on a case-by-case basis to ensure that appropriate and reasonable adjustments are made without compromising the integrity of the training or certification process.
Our goal is to identify and remove barriers that may prevent learners from achieving success. AAA Food Handler continuously reviews and updates its policies, digital platforms, and course materials to meet accessibility standards under the AODA and the Web Content Accessibility Guidelines (WCAG).
For questions or to request an accommodation, please contact our support staff by calling us at 714-592-4100 or email us at support@aaafoodhandler.com. We are dedicated to making our programs accessible, respectful, and inclusive for all participants.
Non-Discrimination Policy
AAA Food Handler does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, participants, customers, learners, and clients.
AAA Food Handler is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.
Exam
A 50-question multiple choice exam will be given at the end of training. Examinees will be provided their score upon completion of the food handler exam. If the examinee passed (currently passing score is 70%), a digital certificate will be emailed to them (if email was provided) and a copy will be on their “Certificates” tab on their dashboard.
Guarantee
UNLESS OTHERWISE EXPRESSED, AAA TRAINERS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us using the information below.
Email: support@aaafoodhandler.com
Phone: (714) 592-4100
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Participant Guidelines
- Individuals agree to not jeopardize the validity and integrity of the exam taken.
- Individuals agree that the person taking the exam is the person who took and finished the online course.
- Individuals agree that the certificate can and will only be valid if all of the requisites are satisfied.
- Individuals agree that the certificate will not be changed, doctored, edited, or transferred in anyway. Any of these activities may invalidate the certificate immediately.
- The examinations and the questions contained therein are the exclusive property of AAA Food Handler and are protected by federal copyright law. No part of the examination(s) may be copied, reproduced in part or whole by any means whatsoever, including memorization.
- Individual participation in any irregularity occurring during the examination, such as giving or obtaining unauthorized information or aid, as evidenced by an observation or subsequent statistical analysis, may be sufficient cause to invalidate the results of the examination or the certificate issued, or other appropriate remedy.
- Individuals verify that they have successfully met the program requirements. If at any time it is confirmed an individual has not met all the requirements, individuals will no longer be eligible for the certificate or will have their current certificate invalidated.
- Individuals verify that they solely are responsible for the answers provided on the test(s) and that they were not provided assistance by other individuals.
- All communications regarding this certificate will not be to assume certificate holders are licensed or certified. Therefore, it is not appropriate to use any abbreviations following the individual’s name to denote your earned certificate.
Certificate Delivery
Upon passing assessment, the participant will be able to receive the certificate by downloading it from the assessment platform or by an email with the certificate as an attachment.
Certificate Information
The certificate of completion includes the student’s full name, the date of completion, and a unique verification that is specific to the student is an additional control which acts as a deterrent for another student to alter the certificate for unethical reproduction.
Invalidating a Certificate
If a participant violates the terms and conditions statement and/or is found to have been involved in unethical activities or falsifying information, then the participant’s certificate will be invalidated. If we need to invalidate a certificate, we will send a correspondence to the individual who violated the Participant Guidelines. The letter would state that there is evidence that they have violated a security standard and that their certificate will be invalidated. This correspondence would also give them an opportunity to explain or appeal our decision. If appropriate, we would ask for the certificate to be returned. The online eLearning platform has proper system controls to ensure that all requirements have been met before the electronic certificate is generated.
Storage
All certificates, exam score, names, customer data, and results will be maintained on a secured server of the hosting company that contracts with AAA Food Handler. It shall have appropriate backup and secured access by AAA Food Handler. All information shall follow the protocols of AAA Food Handler’s Disaster Recovery Plan.
Validating a Certificate
An email can be sent to AAA Food Handler regarding the validity of a person’s certificate. The person’s name and certificate number will be asked and an answer will be emailed back with either: YES-Valid or No-Invalid. An answer will be sent within 48 hours. In addition, each certificate has a QR Code that will reveal if the current certificate is valid or not.
What is our mission statement?
- Food Handlers: Our mission is to provide a fair and exceptional training programs for food handler professionals.
What is the purpose of this training program?
- Food Handlers: This food handlers training program is to train, measure, and instill knowledge to individuals who are seeking to work in an establishment that serves food to the public.
What is the scope of this training program?
- Food Handlers: This Certificate Program outlines AAA Food Handler’s food handler system, policies and procedures carried out in conformance with the Ministry of Health.
What is this training program’s target audience?
- Food Handlers: This training program targets food handlers. A food handler is an individual who is involved in the preparation, storage, or service of food in a food facility.
What laws and mandates guide these programs?
- Food Handlers: Food handler certification requirements are mandated under the Ontario Food Premises Regulation (O. Reg. 493/17), made under the Health Protection and Promotion Act. This law requires that at least one certified food handler be present or readily available whenever food is prepared, served, or handled. Public health units across Ontario enforce this regulation to ensure food safety standards are met and to reduce the risk of foodborne illness. Food handler training and certification must be obtained through an approved program that covers safe food handling, sanitation, contamination prevention, and proper temperature control practices in food premises.
What are the requisites to complete this program?
Any individual of lawful age may take this program by purchasing a license from this website.
PRIVACY
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies may be used in a variety of ways to enhance your online browsing and experience on the Site. We use cookies to store user preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the Site, record past activity at a site in order to provide better service when users return to our site, or customize Site page content based on users’ browser type or other information that the user sends. You can set your browser to not accept cookies or alert you prior to accepting cookies. However, if you do not accept cookies, you may not be able to access all areas of this Site or participate in all of its features. Third party advertisements displayed on the Site may also contain third party cookies set by other advertising companies or advertisers. We do not control these third party cookies and users of the Site should check the privacy policy of the advertising company or advertiser to see whether and how it uses cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website or promotional email marketing. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Consent
By using our site, you consent to our website’s privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Email: support@aaafoodhandler.com
Phone: (714) 592-4100