Staying ahead in the restaurant industry means embracing change and meeting customers where they are—online. Consumers now demand convenience, and one of the most effective ways to offer that is through an online ordering system.
In 2020 alone, over 760 million people used online platforms to place takeout and delivery orders—a 20% jump from the previous year, according to Statista. With online orders growing 300% faster than dine-in traffic, it’s clear that takeout is booming. While many restaurants turn to third-party services like Grubhub and UberEats, these platforms often come with hefty fees and high commissions, benefiting your profits.
That’s why having your own in-house online ordering system is crucial. Not only can it save your business money, but it also gives customers the direct, seamless experience they prefer. 70% of consumers say they would rather order directly from the restaurant, according to Hospitality Technology.
Having an in-house online ordering system is no longer just an option—it’s a necessity for restaurants looking to stay competitive and enhance customer satisfaction. Here are the essential reasons why your restaurant needs its own online ordering system:
Online ordering is a proven revenue booster. On average, restaurants that implement an online system see 32% more orders than those that rely solely on phone or in-person ordering. Furthermore, the average ticket size increases by 30% when customers order online.
Customers who order at their own pace tend to explore the full menu, leading to more add-ons, upgrades, and higher-value orders. In-house systems encourage this behavior, offering to upsell opportunities like combo deals, premium toppings, and dessert suggestions, increasing your bottom line.
Unlike third-party platforms, an in-house online ordering system lets you own your customer data. This data is invaluable for building a Customer Relationship Management (CRM) database, enabling you to create personalized marketing campaigns, reward loyal customers, and identify trends in customer behavior.
You can learn which items are most popular, tailor promotions, and send out targeted offers that drive repeat business. It’s a powerful tool that third-party systems can’t provide, helping you nurture a direct relationship with your customers and grow brand loyalty.
The modern diner expects restaurants to offer online ordering. According to QSR Magazine, 70% of guests on a restaurant’s website anticipate this feature. This shift has made online ordering a necessity, not just a nice-to-have.
More than convenience, consumers also expect an easy-to-navigate menu and user-friendly checkout process. A clunky system can frustrate potential customers, leading them to abandon their orders. Make sure your online ordering system is mobile-optimized and intuitive, offering the streamlined experience customers have come to expect.
Restaurants are busy environments where mistakes happen. Phone orders are prone to miscommunication—whether from noisy backgrounds, language barriers, or hurried staff inputting orders incorrectly into the Point of Sale (POS) system. Mistakes lead to unhappy customers, food waste, and lost profits.
With an online ordering system, the risk of error is greatly reduced. Customers control the entire process, including selecting menu items, customizing, and adding allergy notes. Orders are automatically integrated into your POS, ensuring accuracy and reducing the back-and-forth between the kitchen and the front of the house.
Time is money in the restaurant industry, and online ordering helps save both. Phone orders require staff to handle calls, input orders, and communicate pickup times. This is time-consuming and introduces opportunities for mistakes, such as missed calls or incorrect orders.
By implementing an in-house online system, your staff can focus more on in-person customers than juggling phone calls. With orders directly integrated into your POS, the process is faster, more efficient, and requires fewer staff members, helping you optimize labor costs.
Online ordering can significantly enhance your restaurant’s visibility. As searches for “takeout” continue to rise, having an online ordering system increases your chances of appearing in Google’s local search results, driving more traffic to your website.
There are several ways to leverage your system for increased online sales:
An integrated system makes it easier for customers to find and order from you and strengthens your restaurant’s online presence.
An in-house online ordering system ultimately allows you to craft a more cohesive and personalized customer experience. From the moment customers land on your website to completing their orders, every touchpoint is under your control. You can customize the system with high-quality photos, offer special deals, and make real-time changes to your menu based on availability.
Streamlining the ordering process, ensuring accurate orders, and offering features like saved customer profiles and easy reordering make it easier for customers to order from you time and time again. Plus, you can integrate loyalty programs and offer exclusive discounts that incentivize repeat visits.
Food safety is a top priority with the increase in online orders and takeout. Ensuring your staff is trained in proper handling techniques is critical to maintaining quality and safety in every order. Programs like AAA Food Handler provide essential training on food safety practices, helping your restaurant meet health standards and protect customers. From kitchen hygiene to proper packaging and delivery, well-trained staff can prevent contamination and boost your restaurant’s reputation for safety and care.
An in-house online ordering system is no longer just a luxury—it’s a necessity. It helps your restaurant drive more revenue, capture valuable customer data, and meet modern consumer expectations. Additionally, it optimizes time, increases order accuracy, and boosts your online presence, all while enhancing the overall customer experience.
Investing in a streamlined, user-friendly online ordering system gives your restaurant the best chance to thrive in today’s competitive market while creating long-term customer loyalty. And don’t forget prioritizing food safety with training programs like AAA Food Handler is key to ensuring that your takeout and delivery service maintains the highest quality standards.
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Me gustó mucho el curso, repase los conceptos y técnicas de seguridad para la correcta manipulación de los alimentos
Me gusto esta clase porque fue muy util y beneficiaria para mi
Good
Me di cuenta que es importante y que estaría bueno que toda la gente debería de conocer el curso
Todos debemos hacer este curso
Todos debemos de llevar este curso todos en general
Aprendí muchas cosas que realmente ni se imagina
exelente pero tarda para dar el certificado
En mi opinion fue muy buena saver sobre los cudados adecuado sobre el proseso de alimento y la igene
Its very easy tanks
Very easy
Very easy
Buena información para los manipuladores de alimentos
very good and simple
Wonderful
I’ve finished this course within two weeks period. It was very informative, helpful, and fun to interact with. Highly recommended!
easy to maneuver and very to the point. great graphics.
It was a great course. And complete knowledge of all things in the food service industry.
Very educational information
Very easy to follow lecture
It was an easy to understand course and at the same time fun
This training was very helpful on getting me ready to take the exam.
this was so much easier than sitting in a class room for two days
you can go at your own pace
Es un buen curso, muy completo y fácil de entender, da muchas preguntas de prueba y da muchos ejemplos.
The course was great, easy to use. the practice questions were helpful.
Easy to understand in a way my brain can grasp the program! I don’t feel nervous now when I’m about to take the test and that goes a long way!
Very Informative
Very simple and easy to remember. Highly recommend.
The content was easy to comprehend, and the use of graphics and pictures made it enjoyable.
Very easy ro use and starigjt to the point
MUY COMPLETO EINTERESANTE
Overall, this was a very simple and easy to follow course.
Learned some good info
Overall, the training offered was informative. However, there are parts of the testing process which included questions not covered in the specific modules previously viewed (although were covered in later modules). Also, you can’t “rewind” the training during a specific module unless you go to start the module over. This makes it difficult to relisten to important info from that specific module.
it was worth it but a little bit too expensive
H
It forces you to pay attention and gives a lot and more depth information about alcohol service and consumption!
Training was engaging and easy to understand.
It was easy to follow.
Great training
great
Clearly presented information
I feel this covers more in details of the requirements and laws of being an alcohol server. Definitely one of the better courses I have taken.
Good
Great and easy
Everyone should know this info.
it was pretty I learned a lot
Not very hard, just allot of information
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