arissaindia_Online_Ordering

7 Reasons Why Your Restaurant Needs an Online Ordering System

Staying ahead in the restaurant industry means embracing change and meeting customers where they are—online. Consumers now demand convenience, and one of the most effective ways to offer that is through an online ordering system.

In 2020 alone, over 760 million people used online platforms to place takeout and delivery orders—a 20% jump from the previous year, according to Statista. With online orders growing 300% faster than dine-in traffic, it’s clear that takeout is booming. While many restaurants turn to third-party services like Grubhub and UberEats, these platforms often come with hefty fees and high commissions, benefiting your profits.

That’s why having your own in-house online ordering system is crucial. Not only can it save your business money, but it also gives customers the direct, seamless experience they prefer. 70% of consumers say they would rather order directly from the restaurant, according to Hospitality Technology.

Ready to take control of your restaurant’s future? Let’s dive into the top seven reasons why your restaurant needs an online ordering system.

Essential Reasons Your Restaurant Needs Its Own In-House Online Ordering System

AAAfoodhandler

Having an in-house online ordering system is no longer just an option—it’s a necessity for restaurants looking to stay competitive and enhance customer satisfaction. Here are the essential reasons why your restaurant needs its own online ordering system:

1. Drives More Revenue

Online ordering is a proven revenue booster. On average, restaurants that implement an online system see 32% more orders than those that rely solely on phone or in-person ordering. Furthermore, the average ticket size increases by 30% when customers order online.

Customers who order at their own pace tend to explore the full menu, leading to more add-ons, upgrades, and higher-value orders. In-house systems encourage this behavior, offering to upsell opportunities like combo deals, premium toppings, and dessert suggestions, increasing your bottom line.

2. Captures Valuable Customer Data

Unlike third-party platforms, an in-house online ordering system lets you own your customer data. This data is invaluable for building a Customer Relationship Management (CRM) database, enabling you to create personalized marketing campaigns, reward loyal customers, and identify trends in customer behavior.

You can learn which items are most popular, tailor promotions, and send out targeted offers that drive repeat business. It’s a powerful tool that third-party systems can’t provide, helping you nurture a direct relationship with your customers and grow brand loyalty.

3. Consumers Expect It

The modern diner expects restaurants to offer online ordering. According to QSR Magazine, 70% of guests on a restaurant’s website anticipate this feature. This shift has made online ordering a necessity, not just a nice-to-have.

More than convenience, consumers also expect an easy-to-navigate menu and user-friendly checkout process. A clunky system can frustrate potential customers, leading them to abandon their orders. Make sure your online ordering system is mobile-optimized and intuitive, offering the streamlined experience customers have come to expect.

4. Increases Order Accuracy

Restaurants are busy environments where mistakes happen. Phone orders are prone to miscommunication—whether from noisy backgrounds, language barriers, or hurried staff inputting orders incorrectly into the Point of Sale (POS) system. Mistakes lead to unhappy customers, food waste, and lost profits.

With an online ordering system, the risk of error is greatly reduced. Customers control the entire process, including selecting menu items, customizing, and adding allergy notes. Orders are automatically integrated into your POS, ensuring accuracy and reducing the back-and-forth between the kitchen and the front of the house.

5. Optimizes Time & Labor

Time is money in the restaurant industry, and online ordering helps save both. Phone orders require staff to handle calls, input orders, and communicate pickup times. This is time-consuming and introduces opportunities for mistakes, such as missed calls or incorrect orders.

By implementing an in-house online system, your staff can focus more on in-person customers than juggling phone calls. With orders directly integrated into your POS, the process is faster, more efficient, and requires fewer staff members, helping you optimize labor costs.

6. Boosts Online Presence

Online ordering can significantly enhance your restaurant’s visibility. As searches for “takeout” continue to rise, having an online ordering system increases your chances of appearing in Google’s local search results, driving more traffic to your website.

There are several ways to leverage your system for increased online sales:

  • Place an order button prominently on your website.
  • Add an order link to your Google My Business profile.
  • Use social media platforms like Facebook and Instagram to drive traffic to your ordering page.
  • Claim your restaurant on review platforms like Yelp and add a direct order link.

An integrated system makes it easier for customers to find and order from you and strengthens your restaurant’s online presence.

7. Enhances the Customer Experience

An in-house online ordering system ultimately allows you to craft a more cohesive and personalized customer experience. From the moment customers land on your website to completing their orders, every touchpoint is under your control. You can customize the system with high-quality photos, offer special deals, and make real-time changes to your menu based on availability.

Streamlining the ordering process, ensuring accurate orders, and offering features like saved customer profiles and easy reordering make it easier for customers to order from you time and time again. Plus, you can integrate loyalty programs and offer exclusive discounts that incentivize repeat visits.

Don’t Forget About Food Safety

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Food safety is a top priority with the increase in online orders and takeout. Ensuring your staff is trained in proper handling techniques is critical to maintaining quality and safety in every order. Programs like AAA Food Handler provide essential training on food safety practices, helping your restaurant meet health standards and protect customers. From kitchen hygiene to proper packaging and delivery, well-trained staff can prevent contamination and boost your restaurant’s reputation for safety and care.

Recap

arissaindia_A_well-organized_restaurant

An in-house online ordering system is no longer just a luxury—it’s a necessity. It helps your restaurant drive more revenue, capture valuable customer data, and meet modern consumer expectations. Additionally, it optimizes time, increases order accuracy, and boosts your online presence, all while enhancing the overall customer experience.

Investing in a streamlined, user-friendly online ordering system gives your restaurant the best chance to thrive in today’s competitive market while creating long-term customer loyalty. And don’t forget prioritizing food safety with training programs like AAA Food Handler is key to ensuring that your takeout and delivery service maintains the highest quality standards.

FOOD
HANDLER

Food Handler Card - ANAB
4.9
(21,004 reviews)

Starting at $6.95

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FOOD MANAGER

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4.9
(7,711 reviews)

Starting at $49.95

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ALCOHOL TRAINING

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4.8
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Starting at $7.95

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FOOD
HANDLER

Food Handler Card - ANAB
Group 5702

Food Handler Reviews

4.9

star (2)
21,004 reviews
4.9
4.9 out of 5 stars (based on 21,004 reviews)
Excellent92%
Very good6%
Average1%
Poor0%
Terrible1%

Examen del trabajo

March 29, 2025

Muy interesante

Ismael C.

Trabajo

March 29, 2025

Ismael C.

No Title

March 29, 2025

Yoni M.

Good Information

March 29, 2025

Good information

Adriana J.

No Title

March 29, 2025

Yoni M.

Food Handler

March 29, 2025

Es apreciable las enseñanzas, acerca de la manipulación de alimentos. Para así fortalecer nuestra capacitación de manejo e higiene y brindar una mejor atención al cliente, evitando contaminaciónes, químicas, Físicas y Cruzadas, como la verificación de cocción de cada alimento.

Jairo A.

Food Handler

March 29, 2025

La capacitación es muy buena

Jairo A.

Manipulación de alimentos

March 29, 2025

Jairo A.

Great course!

March 29, 2025

The course was very informative and easy to follow. I feel more confident about food safety practices now

Mariale

No Title

March 28, 2025

Jaidy E.

.

March 28, 2025

The videos were easy to understand, the direccions of how to handle the food and personal higiene are clear and the way that are presented is interesting.

Karol

Manipulador de alimentos

March 28, 2025

Fue importante ya que aprendemos un poco más y nos deja varias enseñanzas en la vida práctica.

Ladis

Hm

March 28, 2025

Nice

Jordan D.

Entertaining

March 28, 2025

Very good and entertaining

Ruby

No Title

March 28, 2025

Muy buen curso y muy informativo y cognitivo

Darlethys

No Title

March 28, 2025

muy bien la encenanza

melany

No Title

March 28, 2025

Heidy

Bueno

March 28, 2025

Muy bueno el curso

Laura

No Title

March 27, 2025

Estuvo muy buena la explicación de los alimentos

Blanca G.

No Title

March 27, 2025

Blanca G.
Group 5702
4.9
(21,004 reviews)
4.9
(21,004 reviews)

Food Handler Reviews

4.9

star (2)
21,004 reviews
4.9
4.9 out of 5 stars (based on 21,004 reviews)
Excellent92%
Very good6%
Average1%
Poor0%
Terrible1%

Examen del trabajo

March 29, 2025

Muy interesante

Ismael C.

Trabajo

March 29, 2025

Ismael C.

No Title

March 29, 2025

Yoni M.

Good Information

March 29, 2025

Good information

Adriana J.

No Title

March 29, 2025

Yoni M.

Food Handler

March 29, 2025

Es apreciable las enseñanzas, acerca de la manipulación de alimentos. Para así fortalecer nuestra capacitación de manejo e higiene y brindar una mejor atención al cliente, evitando contaminaciónes, químicas, Físicas y Cruzadas, como la verificación de cocción de cada alimento.

Jairo A.

Food Handler

March 29, 2025

La capacitación es muy buena

Jairo A.

Manipulación de alimentos

March 29, 2025

Jairo A.

Great course!

March 29, 2025

The course was very informative and easy to follow. I feel more confident about food safety practices now

Mariale

No Title

March 28, 2025

Jaidy E.

.

March 28, 2025

The videos were easy to understand, the direccions of how to handle the food and personal higiene are clear and the way that are presented is interesting.

Karol

Manipulador de alimentos

March 28, 2025

Fue importante ya que aprendemos un poco más y nos deja varias enseñanzas en la vida práctica.

Ladis

Hm

March 28, 2025

Nice

Jordan D.

Entertaining

March 28, 2025

Very good and entertaining

Ruby

No Title

March 28, 2025

Muy buen curso y muy informativo y cognitivo

Darlethys

No Title

March 28, 2025

muy bien la encenanza

melany

No Title

March 28, 2025

Heidy

Bueno

March 28, 2025

Muy bueno el curso

Laura

No Title

March 27, 2025

Estuvo muy buena la explicación de los alimentos

Blanca G.

No Title

March 27, 2025

Blanca G.
×

Starting at $6.95

[aaa_fh_states_geography_picker geography_type="food-handler" ]

FOOD MANAGER

ANAB-accredited-program
[aaa_custom_review_form page="home" category="food-manager"]
4.9
(7,711 reviews)
Group 5704

Food Manager Reviews

4.9

star (2)
7,711 reviews
4.9
4.9 out of 5 stars (based on 7,711 reviews)
Excellent93%
Very good5%
Average1%
Poor0%
Terrible1%

Everything was excellent

March 29, 2025

Thank you for what you taught

Harold

Bianca Martinez review

March 28, 2025

Overall very pleased. short and straight to the point with very important information.

Bianca M.

No Title

March 28, 2025

Sanya G.

Food manager

March 28, 2025

It was very easy to follow and take notes, spoken clearly

Kim G.

Monotone, Boring.

March 28, 2025

Presentation was out of order, clearly done by A.I. voice generation. However, it was worth what I paid for it.

Doug

good

March 28, 2025

satisfied with course.

brooke

No Title

March 28, 2025

penny S.

No Title

March 28, 2025

Courtney

No Title

March 28, 2025

Shyanna Y.

Informative

March 28, 2025

I honestly sat through the whole thing and took it in parts over two days and was able to retain a majority of the information. As someone in training to be a kitchen manager i actually found this PRETTY HELPFUL.

Jon

No Title

March 28, 2025

understable

Kimberly S.

No Title

March 28, 2025

Elizabeth G.

Clear, Informative, and Easy to Follow

March 28, 2025

The food handler course was well-organized and covered all the essential information in a straightforward way. The material was easy to understand, and the quizzes reinforced key points effectively. A great course for anyone looking to handle food safely and professionally.

Lindsay

enjoyed and fast

March 27, 2025

Joyce H.

Good and thorough

March 27, 2025

learned a lot

Marilyn P.

Informative course

March 27, 2025

Engaging, easy to follow along. Good, concise information.

Kellie S.

No Title

March 27, 2025

Good course

Javier A.

5

March 27, 2025

MUY BUENAS INSTRUCCIONES

RUDY C.

Great presentation

March 27, 2025

I really enjoyed the train. Straight forward and simple to absorb. I did not know it was women and minority owned, I was wondering how for the first time the images of the tutor “Maria” is minority. I think this fact that it is women and minority owned should be at the forefront before people even sign up. I am so happy I chose AAA! Wishing you luck and a lot more customers.

Eric

Good course

March 27, 2025

Great course. Thanks

Jamie C.
Group 5704
4.9
(7,711 reviews)

Food Manager Reviews

4.9

star (2)
7,711 reviews
4.9
4.9 out of 5 stars (based on 7,711 reviews)
Excellent93%
Very good5%
Average1%
Poor0%
Terrible1%

Everything was excellent

March 29, 2025

Thank you for what you taught

Harold

Bianca Martinez review

March 28, 2025

Overall very pleased. short and straight to the point with very important information.

Bianca M.

No Title

March 28, 2025

Sanya G.

Food manager

March 28, 2025

It was very easy to follow and take notes, spoken clearly

Kim G.

Monotone, Boring.

March 28, 2025

Presentation was out of order, clearly done by A.I. voice generation. However, it was worth what I paid for it.

Doug

good

March 28, 2025

satisfied with course.

brooke

No Title

March 28, 2025

penny S.

No Title

March 28, 2025

Courtney

No Title

March 28, 2025

Shyanna Y.

Informative

March 28, 2025

I honestly sat through the whole thing and took it in parts over two days and was able to retain a majority of the information. As someone in training to be a kitchen manager i actually found this PRETTY HELPFUL.

Jon

No Title

March 28, 2025

understable

Kimberly S.

No Title

March 28, 2025

Elizabeth G.

Clear, Informative, and Easy to Follow

March 28, 2025

The food handler course was well-organized and covered all the essential information in a straightforward way. The material was easy to understand, and the quizzes reinforced key points effectively. A great course for anyone looking to handle food safely and professionally.

Lindsay

enjoyed and fast

March 27, 2025

Joyce H.

Good and thorough

March 27, 2025

learned a lot

Marilyn P.

Informative course

March 27, 2025

Engaging, easy to follow along. Good, concise information.

Kellie S.

No Title

March 27, 2025

Good course

Javier A.

5

March 27, 2025

MUY BUENAS INSTRUCCIONES

RUDY C.

Great presentation

March 27, 2025

I really enjoyed the train. Straight forward and simple to absorb. I did not know it was women and minority owned, I was wondering how for the first time the images of the tutor “Maria” is minority. I think this fact that it is women and minority owned should be at the forefront before people even sign up. I am so happy I chose AAA! Wishing you luck and a lot more customers.

Eric

Good course

March 27, 2025

Great course. Thanks

Jamie C.
×

Starting at $49.95

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ALCOHOL TRAINING

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Alcohol Training Reviews

4.8

star (2)
1,466 reviews
4.8
4.8 out of 5 stars (based on 1,466 reviews)
Excellent89%
Very good6%
Average3%
Poor1%
Terrible1%

great info

March 29, 2025

great information

colette

Fantastic Facts

March 29, 2025

Really enjoyed the content and details of the course. It was in depth and informative.

Adaeze H.

easy going

March 29, 2025

Very easy to navigate and understand, would highly recommend this course.

Joy P.

Done

March 29, 2025

It was concise and easy to follow.

Naomi A.

No Title

March 28, 2025

Blei

No Title

March 28, 2025

Laura M.

No Title

March 28, 2025

Deonte A.

No Title

March 28, 2025

Clemente J.

Thorough training videos

March 28, 2025

The videos and lectures are very thorough, but broken up well so it is easier to keep engaged and follow along.

Danielle V.

To the point and efficient

March 28, 2025

The course was simple to follow and to the point. Good course

Abigail G.

Very thorough

March 28, 2025

I enjoyed the training. While it was very long and time consuming all the information was offered in a very clear and methodical manner that made it easy to understand.

Ronald Z.

Rbs

March 28, 2025

Had fun thanks

Cesar

No Title

March 27, 2025

Loner than one hour and a half

Leonel R.

No Title

March 27, 2025

Angelina

RBS Alcohol training

March 27, 2025

Trainng is easy to follow and clear

Catherine Z.

Great training

March 26, 2025

Very informative and intuitive.

Jon

No Title

March 26, 2025

Izaac G.

VERY DETAILED

March 25, 2025

Learn a lot and very detailed

Monica M.

Super informative Detail

March 25, 2025

The training course was at a good length but every information was detailed and understanding

Juan T.

No Title

March 25, 2025

Khristine M.
Group 5705
4.8
(1,466 reviews)

Alcohol Training Reviews

4.8

star (2)
1,466 reviews
4.8
4.8 out of 5 stars (based on 1,466 reviews)
Excellent89%
Very good6%
Average3%
Poor1%
Terrible1%

great info

March 29, 2025

great information

colette

Fantastic Facts

March 29, 2025

Really enjoyed the content and details of the course. It was in depth and informative.

Adaeze H.

easy going

March 29, 2025

Very easy to navigate and understand, would highly recommend this course.

Joy P.

Done

March 29, 2025

It was concise and easy to follow.

Naomi A.

No Title

March 28, 2025

Blei

No Title

March 28, 2025

Laura M.

No Title

March 28, 2025

Deonte A.

No Title

March 28, 2025

Clemente J.

Thorough training videos

March 28, 2025

The videos and lectures are very thorough, but broken up well so it is easier to keep engaged and follow along.

Danielle V.

To the point and efficient

March 28, 2025

The course was simple to follow and to the point. Good course

Abigail G.

Very thorough

March 28, 2025

I enjoyed the training. While it was very long and time consuming all the information was offered in a very clear and methodical manner that made it easy to understand.

Ronald Z.

Rbs

March 28, 2025

Had fun thanks

Cesar

No Title

March 27, 2025

Loner than one hour and a half

Leonel R.

No Title

March 27, 2025

Angelina

RBS Alcohol training

March 27, 2025

Trainng is easy to follow and clear

Catherine Z.

Great training

March 26, 2025

Very informative and intuitive.

Jon

No Title

March 26, 2025

Izaac G.

VERY DETAILED

March 25, 2025

Learn a lot and very detailed

Monica M.

Super informative Detail

March 25, 2025

The training course was at a good length but every information was detailed and understanding

Juan T.

No Title

March 25, 2025

Khristine M.
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Starting at $7.95

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