arissaindia_Online_Ordering

7 Reasons Why Your Restaurant Needs an Online Ordering System

Staying ahead in the restaurant industry means embracing change and meeting customers where they are—online. Consumers now demand convenience, and one of the most effective ways to offer that is through an online ordering system.

In 2020 alone, over 760 million people used online platforms to place takeout and delivery orders—a 20% jump from the previous year, according to Statista. With online orders growing 300% faster than dine-in traffic, it’s clear that takeout is booming. While many restaurants turn to third-party services like Grubhub and UberEats, these platforms often come with hefty fees and high commissions, benefiting your profits.

That’s why having your own in-house online ordering system is crucial. Not only can it save your business money, but it also gives customers the direct, seamless experience they prefer. 70% of consumers say they would rather order directly from the restaurant, according to Hospitality Technology.

Ready to take control of your restaurant’s future? Let’s dive into the top seven reasons why your restaurant needs an online ordering system.

Essential Reasons Your Restaurant Needs Its Own In-House Online Ordering System

AAAfoodhandler

Having an in-house online ordering system is no longer just an option—it’s a necessity for restaurants looking to stay competitive and enhance customer satisfaction. Here are the essential reasons why your restaurant needs its own online ordering system:

1. Drives More Revenue

Online ordering is a proven revenue booster. On average, restaurants that implement an online system see 32% more orders than those that rely solely on phone or in-person ordering. Furthermore, the average ticket size increases by 30% when customers order online.

Customers who order at their own pace tend to explore the full menu, leading to more add-ons, upgrades, and higher-value orders. In-house systems encourage this behavior, offering to upsell opportunities like combo deals, premium toppings, and dessert suggestions, increasing your bottom line.

2. Captures Valuable Customer Data

Unlike third-party platforms, an in-house online ordering system lets you own your customer data. This data is invaluable for building a Customer Relationship Management (CRM) database, enabling you to create personalized marketing campaigns, reward loyal customers, and identify trends in customer behavior.

You can learn which items are most popular, tailor promotions, and send out targeted offers that drive repeat business. It’s a powerful tool that third-party systems can’t provide, helping you nurture a direct relationship with your customers and grow brand loyalty.

3. Consumers Expect It

The modern diner expects restaurants to offer online ordering. According to QSR Magazine, 70% of guests on a restaurant’s website anticipate this feature. This shift has made online ordering a necessity, not just a nice-to-have.

More than convenience, consumers also expect an easy-to-navigate menu and user-friendly checkout process. A clunky system can frustrate potential customers, leading them to abandon their orders. Make sure your online ordering system is mobile-optimized and intuitive, offering the streamlined experience customers have come to expect.

4. Increases Order Accuracy

Restaurants are busy environments where mistakes happen. Phone orders are prone to miscommunication—whether from noisy backgrounds, language barriers, or hurried staff inputting orders incorrectly into the Point of Sale (POS) system. Mistakes lead to unhappy customers, food waste, and lost profits.

With an online ordering system, the risk of error is greatly reduced. Customers control the entire process, including selecting menu items, customizing, and adding allergy notes. Orders are automatically integrated into your POS, ensuring accuracy and reducing the back-and-forth between the kitchen and the front of the house.

5. Optimizes Time & Labor

Time is money in the restaurant industry, and online ordering helps save both. Phone orders require staff to handle calls, input orders, and communicate pickup times. This is time-consuming and introduces opportunities for mistakes, such as missed calls or incorrect orders.

By implementing an in-house online system, your staff can focus more on in-person customers than juggling phone calls. With orders directly integrated into your POS, the process is faster, more efficient, and requires fewer staff members, helping you optimize labor costs.

6. Boosts Online Presence

Online ordering can significantly enhance your restaurant’s visibility. As searches for “takeout” continue to rise, having an online ordering system increases your chances of appearing in Google’s local search results, driving more traffic to your website.

There are several ways to leverage your system for increased online sales:

  • Place an order button prominently on your website.
  • Add an order link to your Google My Business profile.
  • Use social media platforms like Facebook and Instagram to drive traffic to your ordering page.
  • Claim your restaurant on review platforms like Yelp and add a direct order link.

An integrated system makes it easier for customers to find and order from you and strengthens your restaurant’s online presence.

7. Enhances the Customer Experience

An in-house online ordering system ultimately allows you to craft a more cohesive and personalized customer experience. From the moment customers land on your website to completing their orders, every touchpoint is under your control. You can customize the system with high-quality photos, offer special deals, and make real-time changes to your menu based on availability.

Streamlining the ordering process, ensuring accurate orders, and offering features like saved customer profiles and easy reordering make it easier for customers to order from you time and time again. Plus, you can integrate loyalty programs and offer exclusive discounts that incentivize repeat visits.

Don’t Forget About Food Safety

peeling-black-skin-eggplants

Food safety is a top priority with the increase in online orders and takeout. Ensuring your staff is trained in proper handling techniques is critical to maintaining quality and safety in every order. Programs like AAA Food Handler provide essential training on food safety practices, helping your restaurant meet health standards and protect customers. From kitchen hygiene to proper packaging and delivery, well-trained staff can prevent contamination and boost your restaurant’s reputation for safety and care.

Recap

arissaindia_A_well-organized_restaurant

An in-house online ordering system is no longer just a luxury—it’s a necessity. It helps your restaurant drive more revenue, capture valuable customer data, and meet modern consumer expectations. Additionally, it optimizes time, increases order accuracy, and boosts your online presence, all while enhancing the overall customer experience.

Investing in a streamlined, user-friendly online ordering system gives your restaurant the best chance to thrive in today’s competitive market while creating long-term customer loyalty. And don’t forget prioritizing food safety with training programs like AAA Food Handler is key to ensuring that your takeout and delivery service maintains the highest quality standards.

FOOD
HANDLER

Food Handler Card - ANSI National Accreditation Board (ANAB)
4.9
(21,164 reviews)

Starting at $6.95

[aaa_fh_states_geography_picker geography_type="food-handler" ]

FOOD MANAGER

ANSI National Accreditation Board (ANAB)-accredited-program
[aaa_custom_review_form page="home" category="food-manager"]
4.9
(7,987 reviews)

Starting at $49.95

[aaa_fh_states_geography_picker geography_type="food-manager" ]

ALCOHOL TRAINING

Alcohol training post card
[aaa_custom_review_form page="home" category="alcohol-training"]
4.8
(1,534 reviews)

Starting at $7.95

[aaa_fh_states_geography_picker geography_type="alcohol-training" ]

FOOD
HANDLER

Food Handler Card - ANSI National Accreditation Board (ANAB)
Group 5702

Food Handler Reviews

4.9

star (2)
21,164 reviews
4.9
4.9 out of 5 stars (based on 21,164 reviews)
Excellent92%
Very good6%
Average1%
Poor0%
Terrible1%

Food contamination

April 18, 2025

Overall it was really helpful each module had good information about hygiene and food contamination I gained a lot of knowledge about it

Mayra L.

Mayra Lopez

April 18, 2025

Overall it was really helpful each module had really good information I learned a lot about hygiene and about food contamination

Mayra L.

Observaciones

April 18, 2025

Muchas gracias! Por sus concomitants, me seven mucho…

Marcos L.

Is god have it in spanish

April 18, 2025

Thank you for heaving this curse in spanish, is more easy to understand in my mother tong, but overall it is a very intuitive, easy and comprensive curse!

Silvia L.

No Title

April 18, 2025

María A.

No Title

April 18, 2025

María A.

Una puebra increible y de muy grande ayuda

April 18, 2025

Fue algo muy importante y de gran aprendizaje para mi, al aprender todo lo necesario para dar un buen servicio, sin duda estoy muy agradecido por la guia de estudio, esoy listo para dar un excelente servicio

Kevin M.

IM SOO HAAPY

April 18, 2025

I AM VERY HAPPY TO HAVE LEARNED

LUIS R.

muy buen curso

April 18, 2025

tome este curso para mi daycare y me gusto mucho.

jorgelis

No Title

April 17, 2025

Jhoselyn M.

No Title

April 17, 2025

Itzel H.

Nadia ALVARENGA

April 17, 2025

Bad

Nadia A.

Horrible

April 17, 2025

No funcionó bien 🙄🙄 además no es para trabajadores de Sanitazion además la aplicación es mala no se escucha los audios

Nadia A.

na

April 17, 2025

na

ernesto R.

na

April 17, 2025

na

na

Todo estuvo muy bien aprendí mucho

April 17, 2025

Todo estuvo muy bien aprendí mucho sobre la manipulación de alimentos

Gabriel

Great

April 17, 2025

Was super easy and fast to get done !

Jonathan

Great

April 17, 2025

Very fast and easy to get done!

Jonathan

Muy informativo

April 17, 2025

Excelente informacion

Bryan A.

food handler

April 16, 2025

very important information, keep it always in mind while working in kitchen

stronge rules.

Eric W.
Group 5702
4.9
(21,164 reviews)
4.9
(21,164 reviews)

Food Handler Reviews

4.9

star (2)
21,164 reviews
4.9
4.9 out of 5 stars (based on 21,164 reviews)
Excellent92%
Very good6%
Average1%
Poor0%
Terrible1%

Food contamination

April 18, 2025

Overall it was really helpful each module had good information about hygiene and food contamination I gained a lot of knowledge about it

Mayra L.

Mayra Lopez

April 18, 2025

Overall it was really helpful each module had really good information I learned a lot about hygiene and about food contamination

Mayra L.

Observaciones

April 18, 2025

Muchas gracias! Por sus concomitants, me seven mucho…

Marcos L.

Is god have it in spanish

April 18, 2025

Thank you for heaving this curse in spanish, is more easy to understand in my mother tong, but overall it is a very intuitive, easy and comprensive curse!

Silvia L.

No Title

April 18, 2025

María A.

No Title

April 18, 2025

María A.

Una puebra increible y de muy grande ayuda

April 18, 2025

Fue algo muy importante y de gran aprendizaje para mi, al aprender todo lo necesario para dar un buen servicio, sin duda estoy muy agradecido por la guia de estudio, esoy listo para dar un excelente servicio

Kevin M.

IM SOO HAAPY

April 18, 2025

I AM VERY HAPPY TO HAVE LEARNED

LUIS R.

muy buen curso

April 18, 2025

tome este curso para mi daycare y me gusto mucho.

jorgelis

No Title

April 17, 2025

Jhoselyn M.

No Title

April 17, 2025

Itzel H.

Nadia ALVARENGA

April 17, 2025

Bad

Nadia A.

Horrible

April 17, 2025

No funcionó bien 🙄🙄 además no es para trabajadores de Sanitazion además la aplicación es mala no se escucha los audios

Nadia A.

na

April 17, 2025

na

ernesto R.

na

April 17, 2025

na

na

Todo estuvo muy bien aprendí mucho

April 17, 2025

Todo estuvo muy bien aprendí mucho sobre la manipulación de alimentos

Gabriel

Great

April 17, 2025

Was super easy and fast to get done !

Jonathan

Great

April 17, 2025

Very fast and easy to get done!

Jonathan

Muy informativo

April 17, 2025

Excelente informacion

Bryan A.

food handler

April 16, 2025

very important information, keep it always in mind while working in kitchen

stronge rules.

Eric W.
×

Starting at $6.95

[aaa_fh_states_geography_picker geography_type="food-handler" ]

FOOD MANAGER

ANSI National Accreditation Board (ANAB)-accredited-program
[aaa_custom_review_form page="home" category="food-manager"]
4.9
(7,987 reviews)
Group 5704

Food Manager Reviews

4.9

star (2)
7,987 reviews
4.9
4.9 out of 5 stars (based on 7,987 reviews)
Excellent93%
Very good5%
Average1%
Poor0%
Terrible1%

great

April 18, 2025

I learned a lot

Kat S.

It was informative

April 18, 2025

Delana

It was informative.

April 18, 2025

Delana

Aprendi mucho gracias

April 18, 2025

Muy buena experiencia

Mariana G.

"Quick" and easy

April 18, 2025

Was very easy to understand and well paced. Not overly stacked with useless dialogue but just enough to get you to understand what and why.

Elijah

No Title

April 18, 2025

Antonio

No Title

April 18, 2025

Great explanation

Adam

muy bien aprendisaje

April 18, 2025

aprendi mucho muchas gracias por este curso para mi fue genial

juana C.

too long, redundant and time consuming

April 18, 2025

too long, redundant and time consuming

Tara

Safety First

April 18, 2025

I think that I have already had the basic needs and knowledges for managing the Food Handlers. The courses were not too short or too long. Easy to understand and easy to approach. Highly recommended.

Noah N.

me gusto

April 18, 2025

me enseno much as cosas nuevas

Elvis P.

No Title

April 18, 2025

Super clear and concise- just wish we could rewind w/o having to watch the whole video again

Meena

No Title

April 17, 2025

Victoria M.

IMFORMATIVE

April 17, 2025

HELPED IN WAY I CAN EXPLAIN

Bobbie M.

excelent

April 17, 2025

fue todo UN retro que al final logre

Ramon M.

excelenet

April 17, 2025

todo estubo excelente El curso

Ramon M.

It's easely to lern

April 17, 2025

It’s easely to lern

Nataliia

Manager

April 17, 2025

Gave me some good points to pass on my team and myself. Easy to follow and not to dragged out on the info.

Aleesha D.

Comprehensive course.

April 17, 2025

The course was not painful. It was appropriate in length and in content.

Gretchen B.

The poses of Maria were very entertaining

April 17, 2025

The training was pretty straight forward and understandable. The only issues I had were you can’t rewind the video, only restart the entire clip which means if you missed one detail you have to sit through the entire clip again for that one moment. Another issue I had was certain modules would have severe delay from the audio to video, and refreshing the page did not help the issue.

Moriah
Group 5704
4.9
(7,987 reviews)

Food Manager Reviews

4.9

star (2)
7,987 reviews
4.9
4.9 out of 5 stars (based on 7,987 reviews)
Excellent93%
Very good5%
Average1%
Poor0%
Terrible1%

great

April 18, 2025

I learned a lot

Kat S.

It was informative

April 18, 2025

Delana

It was informative.

April 18, 2025

Delana

Aprendi mucho gracias

April 18, 2025

Muy buena experiencia

Mariana G.

"Quick" and easy

April 18, 2025

Was very easy to understand and well paced. Not overly stacked with useless dialogue but just enough to get you to understand what and why.

Elijah

No Title

April 18, 2025

Antonio

No Title

April 18, 2025

Great explanation

Adam

muy bien aprendisaje

April 18, 2025

aprendi mucho muchas gracias por este curso para mi fue genial

juana C.

too long, redundant and time consuming

April 18, 2025

too long, redundant and time consuming

Tara

Safety First

April 18, 2025

I think that I have already had the basic needs and knowledges for managing the Food Handlers. The courses were not too short or too long. Easy to understand and easy to approach. Highly recommended.

Noah N.

me gusto

April 18, 2025

me enseno much as cosas nuevas

Elvis P.

No Title

April 18, 2025

Super clear and concise- just wish we could rewind w/o having to watch the whole video again

Meena

No Title

April 17, 2025

Victoria M.

IMFORMATIVE

April 17, 2025

HELPED IN WAY I CAN EXPLAIN

Bobbie M.

excelent

April 17, 2025

fue todo UN retro que al final logre

Ramon M.

excelenet

April 17, 2025

todo estubo excelente El curso

Ramon M.

It's easely to lern

April 17, 2025

It’s easely to lern

Nataliia

Manager

April 17, 2025

Gave me some good points to pass on my team and myself. Easy to follow and not to dragged out on the info.

Aleesha D.

Comprehensive course.

April 17, 2025

The course was not painful. It was appropriate in length and in content.

Gretchen B.

The poses of Maria were very entertaining

April 17, 2025

The training was pretty straight forward and understandable. The only issues I had were you can’t rewind the video, only restart the entire clip which means if you missed one detail you have to sit through the entire clip again for that one moment. Another issue I had was certain modules would have severe delay from the audio to video, and refreshing the page did not help the issue.

Moriah
×

Starting at $49.95

[aaa_fh_states_geography_picker geography_type="food-manager" ]

ALCOHOL TRAINING

Alcohol training post card
[aaa_custom_review_form page="home" category="alcohol-training"]
Group 5705

Alcohol Training Reviews

4.8

star (2)
1,534 reviews
4.8
4.8 out of 5 stars (based on 1,534 reviews)
Excellent89%
Very good6%
Average3%
Poor1%
Terrible1%

very informative

April 17, 2025

I like that there are small test review between segments

Shellie K.

NOT BAD BUT....

April 17, 2025

could be better. thank you for your help and support.

Ernesto C.

No Title

April 16, 2025

Elliott

No Title

April 16, 2025

Hwanjae L.

No Title

April 16, 2025

anabel

No Title

April 15, 2025

Raul G.

review

April 15, 2025

very informative

Jessica M.

No Title

April 15, 2025

Laura P.

good

April 15, 2025

this ia a good training but its supper time consuming

liz

Straightforward Education

April 15, 2025

Easy to follow and use for RBS certification.

Jonathan B.

Painless

April 15, 2025

Like the videos.

Heather F.

Great Alcohol Service Training

April 14, 2025

Checked all the boxes, was easy to follow and really helped me get up to date on everything I needed to know!

Leighton

No Title

April 13, 2025

Extensive but clear and concise

Kevin

No Title

April 13, 2025

The module videos were engaging.

Jalynn

No Title

April 12, 2025

Ruggero M.

No Title

April 12, 2025

Jackson

food handler/ alcohol

April 11, 2025

i learned so many things and taking this curse was helpful in so many ways that can help you later on in your jobs or in life since it gives you good info

Sherlyn M.

not bad

April 11, 2025

long

Marshall G.

great course

April 11, 2025

The course was very interested! I highly recommend this course.

Robert B.

Informative Training

April 11, 2025

The course was straightforward and informative. I appreciated that the modules weren’t repetitive.

Tania C.
Group 5705
4.8
(1,534 reviews)

Alcohol Training Reviews

4.8

star (2)
1,534 reviews
4.8
4.8 out of 5 stars (based on 1,534 reviews)
Excellent89%
Very good6%
Average3%
Poor1%
Terrible1%

very informative

April 17, 2025

I like that there are small test review between segments

Shellie K.

NOT BAD BUT....

April 17, 2025

could be better. thank you for your help and support.

Ernesto C.

No Title

April 16, 2025

Elliott

No Title

April 16, 2025

Hwanjae L.

No Title

April 16, 2025

anabel

No Title

April 15, 2025

Raul G.

review

April 15, 2025

very informative

Jessica M.

No Title

April 15, 2025

Laura P.

good

April 15, 2025

this ia a good training but its supper time consuming

liz

Straightforward Education

April 15, 2025

Easy to follow and use for RBS certification.

Jonathan B.

Painless

April 15, 2025

Like the videos.

Heather F.

Great Alcohol Service Training

April 14, 2025

Checked all the boxes, was easy to follow and really helped me get up to date on everything I needed to know!

Leighton

No Title

April 13, 2025

Extensive but clear and concise

Kevin

No Title

April 13, 2025

The module videos were engaging.

Jalynn

No Title

April 12, 2025

Ruggero M.

No Title

April 12, 2025

Jackson

food handler/ alcohol

April 11, 2025

i learned so many things and taking this curse was helpful in so many ways that can help you later on in your jobs or in life since it gives you good info

Sherlyn M.

not bad

April 11, 2025

long

Marshall G.

great course

April 11, 2025

The course was very interested! I highly recommend this course.

Robert B.

Informative Training

April 11, 2025

The course was straightforward and informative. I appreciated that the modules weren’t repetitive.

Tania C.
×

Starting at $7.95

[aaa_fh_states_geography_picker geography_type="alcohol-training" ]

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