TRAINING POLICIES AND PROCEDURES

TRAINING POLICIES AND PROCEDURES

Introduction

Welcome to http://www.1aaafoodhandler.com. This website is owned and operated by AAA Trainers Corporation. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’).

This agreement is in effect as of June 1, 2023

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. 1. In order to access our Resources, you may be required to provide certain information about yourself (such as First Name, Last Name, Email address, Billing Address, Mailing Address and other information) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

1. 1. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your accounts

1. 1. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means

1. 1. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

1. 1. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited

1. 1. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability

1. 1. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

1. 1. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

1. 1. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;

iii. Contains any type of unauthorized or unsolicited advertising;

1. 1. Impersonates any person or entity, including any http://www.1aaafoodhandler.com employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

1. 1. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of AAA Trainers Corporation and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.

1. 1. You agree to indemnify and hold harmless AAA Trainers Corporation and its subsidiary companies and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Program Access

Our programs are delivered via online using an internet connection. Candidates may purchase by registering online via our secured website: www.1aaafoodhandler.com

Payment Use

All individuals who make purchases on our website declare that they are legally authorized to make the payment either by credit card or other means available. AAA Trainers Corporation accepts no liability for any misuse or damages resulting from fraudulent or malicious activities.

Pricing

Pricing will change with market conditions and marketing efforts.

Food Handlers:

Currently the price for a single food handler online course + assessment is $6.95. Group pricing is not set as of this moment. Most up to date pricing will be advertised on the website.

Refund/Cancellation Policy

Refunds and cancellations are at the sole discretion of AAA Trainers Corporation. Approved refunds or cancellations will be processed within 5 – 7 days of request if these conditions are met:

Refund request is made within 30 days of purchase

The course was not started

The final assessment was not completed

No Certificate was issued

The participant did not violate the Participant Guidelines

Reassignment Policy

The user license may be reassigned at no charge if the originally assigned user has not started the online training.

General Policy

Users need to complete the online course within 6 months of assigned license or purchase date. We reserve the right to change prices and policies.

Retake Policy

Food Handlers:

Users will need to score 70% or higher on the final assessment to receive their food handler certificate. A unique food handler can be downloaded or emailed to the user. If a user does not score at least 70%, then the user will have 1 opportunity to take the exam again. The course is optional to retake. Only 1 retake will be allowed before having to take the food handler course in its entirety again.

Returned Checks

A $25 fee will be charged for returned checks.

Terms of use

This online program shall be used only by the assigned user for the purpose of education, compliance training, and certification as specified by the client. Client agrees not to reverse engineer this course or create a similar product for sale.

Complaints Protocol

Participants are encouraged to provide feedback on their experience with our training course, certification exam, or for any reason. If any participants have a complaint of any kind, it is the policy of 1 AAA Food Handler to resolve any matter between the complainant and the company. If any personnel are the subject or source of a complaint or an appeal, then that person(s) will not be involved with resolution or decision. Details of this complaints protocol are published on the website.

The complaints protocol is as follows:

• • All complaints must be made in writing. Participants can email their complaint to info@1aaafoodhandler.com

• • All written complaints will be reviewed by a staff member in charge of customer service. The staff member has the authority to solve the matter or can bring it up to his/her supervisor if needed.

• • All complaints will be followed up with an attempt for a resolution within 3 business days. All follow-ups will be in writing and to the email received.

• • If the resolution is acceptable and/or the complainant does not respond within 7 business days, no further action will be done.

• • If the resolution is not acceptable, then the complainant can proceed with an appeal.

Appeals

The appeals resolution procedure will be followed as such:

• • All appeals must be made in writing. Participants can email their appeal to info@1aaafoodhandler.com

• • All appeals will be reviewed by Management and a decision will be made within 7 days.

• • A response will be made within 7 days of the written appeal to the email received.

Training Disclaimer

This training is intended for education and training purposes to assist employers, managers, employees, and others to achieve a better and safer workplace environment.

While we attempt to thoroughly address specific topics, it is not possible to include all topics necessary to ensure a healthy and safe working environment. Thus, this training should be utilized as a tool to learn and review compliance topics. Additionally, over time, regulators may modify rules and interpretations as a result of new information or circumstances.

You agree to indemnify and hold harmless AAA Trainers Corporation and its subsidiary companies and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any opinion formed or action created as a result of the training outside of its educational context.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

1. 1. i) the use of our Resources will meet your needs or requirements.

1. 1. ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.

iii) the information obtained by using our Resources will be accurate or reliable,

1. 1. iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected. Furthermore, you understand and agree that:

1. 1. v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

1. 1. vi) no information or advice, whether expressed, implied, oral or written, obtained by you from AAA Trainers Corporation or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. AAA Trainers Corporation will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks

All content and materials available on http://www.1aaafoodhandler.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of AAA Trainers Corporation, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by AAA Trainers Corporation.

Ownership of Mark and Logo

1 AAA Food Handler owns and reserves all rights to the logo and its brand. Permission must be granted in advance for any use.
Use of the 1 AAA Food Handler certificate, marks and logos are limited to those persons who have been granted the certificate by 1 AAA Food Handler, Pro. Use of the mark and logo by individuals who have not been granted the certificate is expressly prohibited.

Non-Assignability and Non-Transferability

Only the certificate holder has permission to use the certificate mark. Other persons who wish to use the certificate mark and logo must get permission from 1 AAA Food Handler and will use it following the guidelines established by 1 AAA Food Handler.
The certificate mark and logo:
Cannot be assigned to other individuals
Cannot be transferred to other individuals
Cannot be revised, changed, or altered
Cannot be used if it brings 1 AAA Food Handler into a dispute or is misleading in any way
Cannot be used as an endorsement or sponsorship
Cannot be used in any manner which would tend to imply a connection between any business and the certificate which, in fact, may not exist

Those persons who have been granted permission to use the certificate mark and logo shall do so pursuant to the rules and guidelines established by 1 AAA Food Handlers. Persons granted permission to use the certificate mark and logo must familiarize themselves with the established rules and guidelines for use and must execute approved agreements setting forth such rules and guidelines for use.

The mark or logo must be displayed in the same form as produced by 1 AAA Food Handlers and cannot be reproduced unless such reproduction is identical to the mark provided by 1 AAA Food Handlers.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by AAA Trainers Corporation from our offices located in the state of Texas, U.S.A. It can be accessed by most countries around the world. As each country has laws that may differ from those of California, by accessing our website, you agree that the statutes and laws of California, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in California, U.S.A. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Special Accommodations

We will make all reasonable accommodations for training and testing provided at no cost to candidates with special medical needs covered under the Americans with Disabilities Act . All those who request must submit provide in writing, their needs, along with appropriate medical documentation. Please send all requests to: info@1aaafoodhandler.com, with “SPECIAL ACCOMMODATIONS” in the subject line. We may submit your information regarding the stated disability and requested accommodation to our own expert advisers and reserve the right to provide only those reasonable accommodations as required by law.

Non-Discrimination Policy

1 AAA Food Handler does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, participants, customers, learners, and clients.

1 AAA Food Handler is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Exam

Food Handlers:

A 40-question multiple choice exam will be given at the end of training. Examinees will be provided their score upon completion of the food handler exam. If the examinee passed, a certificate will be emailed to them and a copy will be on their “Certificates” tab on their dashboard.

Guarantee

UNLESS OTHERWISE EXPRESSED, AAA TRAINERS CORPORATION EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

AAA Trainers Corporation

3245 Main Street #235-213

Frisco, TX 75034

U.S.A.

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Participant Guidelines

• • Individuals agree to not jeopardize the validity and integrity of the exam taken.

• • Individuals agree that the person taking the exam is the person who took and finished the online course.

• • Individuals agree that the certificate can and will only be valid if all of the requisites are satisfied.

• • Individuals agree that the certificate will not be changed, doctored, edited, or transferred in anyway. Any of these activities may invalidate the certificate immediately.

• • The examinations and the questions contained therein are the exclusive property of 1 AAA Food Handler and are protected by federal copyright law. No part of the examination(s) may be copied, reproduced in part or whole by any means whatsoever, including memorization.

• • Individual participation in any irregularity occurring during the examination, such as giving or obtaining unauthorized information or aid, as evidenced by an observation or subsequent statistical analysis, may be sufficient cause to invalidate the results of the examination or the certificate issued, or other appropriate remedy.

• • Individuals verify that they have successfully met the program requirements. If at any time it is confirmed an individual has not met all the requirements, individuals will no longer be eligible for the certificate, or will have their current certificate invalidated.

• • Individuals verify that they solely are responsible for the answers provided on the test(s) and that they were not provided assistance by other individuals.

• • All communications regarding this certificate will not be to assume certificate holders are licensed or certified. Therefore, it is not appropriate to use any abbreviations following the individual’s name to denote your earned certificate.

Certificate Delivery

Upon passing assessment, the participant will be able to receive the certificate by downloading it from the assessment platform or by an email with the certificate as an attachment.

Certificate Information

The certificate of completion includes the student’s full name, the date of completion, and a unique verification that is specific to the student is an additional control which acts as a deterrent for another student to alter the certificate for unethical reproduction.

Invalidating a Certificate

If a participant violates the terms and conditions statement and/or is found to have been involved in unethical activities or falsifying information, then the participant’s certificate will be invalidated. If we need to invalidate a certificate, we will send a correspondence to the individual who violated the Participant Guidelines. The letter would state that there is evidence that they have violated a security standard and that their certificate will be invalidated. This correspondence would also give them an opportunity to explain or appeal our decision. If appropriate, we would ask for the certificate to be returned. The online eLearning platform has proper system controls to ensure that all requirements have been met before the electronic

certificate is generated.

Storage

All certificates, exam score, names, customer data, and results will be maintained on a secured server of the hosting company that contracts with 1 AAA Food Handler. It shall have appropriate backup and secured access by 1 AAA Food Handler. All information shall follow the protocols of 1 AAA Food Handler’s Disaster Recovery Plan.

Validating a Certificate

An email can be sent to 1 AAA Food Handler regarding the validity of a person’s certificate. The person’s name and certificate number will be asked and an answer will be emailed back with either: YES-Valid or No-Invalid. An answer will be sent within 48 hours.

What is our mission statement?

Food Handlers:

Our mission is to provide a fair and exceptional training programs for food handler professionals.

What is the purpose of this training program?

This food handlers training program is to train, measure, and instill knowledge to individuals who are seeking to work in an establishment that serves food to the public.

What is the scope of this training program?

This Certificate Program outlines 1 AAA Food Handler’s food handler system, policies and procedures carried out in conformance with ASTM E2659-18 Standard Practice for Certificate Programs for the Food Handler Training Certificate Program.

• •  

What is this training program’s target audience?

This training program targets food handlers as defined in the California Retail Food Code, section 113790, which states, “Food handler means an individual who is involved in the preparation, storage, or service of food in a food facility…”

What laws and mandates guide these programs?

Food Handlers:

This program follows the guidance and authority of California’s Senate Bill 303. This program will use California’s mandated food handler program as a template for training and assessment for offerings in other states and locations. There are many states, counties, cities that require the food handler training and certificate.

What are the intended learning outcomes of this training program?

Food Handler:

This training program provides at a minimum, the intended learning outcomes set by the California Retail Food Code, section 113947.2, subsections a, b, c, d, e, g:

Section (a):

• • To identify foodborne illnesses, including terms associated with foodborne illness

• • To identify micro-organisms that cause foodborne illnesses

• • To recognize harmful viruses such as hepatitis A and to evaluate how to keep them from becoming harmful

• • To identify toxins that can contaminate food and the illness that can be associated with contamination

• • To identify potential hazardous foods

• • To identify chemical, biological, and physical contamination of food

• • To identify illnesses that can be associated with food contamination

• • To identify major contributing factors for foodborne illness

Section (b):

• • To identify the relationship between time and temperature with respect to foodborne illnesses, including the relationship between time and temperature and micro-organisms during various food handling, preparation, and serving states.

• • To identify and compare the types, calibration, and use of thermometers in monitoring food temperatures

Section (c):

• • To identify the relationship between personal hygiene and food safety, including the association of hand contact, personal habits, behaviors, and food employee health

• • To identify the policies, procedures, and management methods that contribute to improved food safety practices

Section (d):

• • To identify methods of preventing food contamination in all stages of food handling

• • To identify terms associated with contamination and potential hazards prior to, during, and after delivery

Section (e):

• • To identify procedures for cleaning and sanitizing equipment and utensils

Section (g):

• • To identify problems and potential solutions associated with temperature control, preventing cross-contamination, housekeeping, and maintenance

In addition, these learning outcomes will also be covered:

• • To identify high risk population

• • To recall true case of foodborne outbreaks to real life applications

• • To identify norovirus and methods to keep it from contaminating food

• • To assess foodborne sickness reporting

• • To identify symptoms of foodborne illnesses

• • To identify handwashing stations

• • To identify when to wash your hands

• • To identify nails as a hazard

• • To identify gloves as a hazard

What are the requisites to complete this program?

Any individual of lawful age may take this program by purchasing a license from this website. Upon receiving course details in an email, the participant will have to complete approximately 1.5 hours of interactive food handler training. A 40-question multiple choice final assessment will have to be taken. A score of 70% or better will provide that participant a Food Handler Certificate via email or by download. The Food Handler Certificate has a unique certificate number and is non-transferable. The certificate is valid for 3 years after date of issue.

What are the qualifications of the curriculum and exam developers?

1 AAA Food Handlers has over 35 years of experience in training and developing training in the food safety industry. Along with the training developers are a team of advisors who help guide and approval of the current food handler training program and the food manager certification. They are a collection of professionals called the Advisory Team who are made up of experienced industry professionals to represent the primary stakeholders of the program along with being subject matter experts. Members of the Advisory Team represent one or more of the following focused areas: academia, education, regulatory, commercial retail food establishment inspection, food safety training, restaurant management, food handler.

Information Collected

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

PRIVACY

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1-To personalize your experience

Your information helps us to better respond to your individual needs.

2-To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

3-To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

4-To improve customer experience

Your information helps us to better respond to the needs of all customers.

5-To process transactions

Your information, whether public or private, will used for the purpose of delivering the purchased product or service requested.

6-To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies may be used in a variety of ways to enhance your online browsing and experience on the Site. We use cookies to store user preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the Site, record past activity at a site in order to provide better service when users return to our site, or customize Site page content based on users’ browser type or other information that the user sends. You can set your browser to not accept cookies or alert you prior to accepting cookies. However, if you do not accept cookies, you may not be able to access all areas of this Site or participate in all of its features. Third party advertisements displayed on the Site may also contain third party cookies set by other advertising companies or advertisers. We do not control these third party cookies and users of the Site should check the privacy policy of the advertising company or advertiser to see whether and how it uses cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website or promotional email marketing. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This website is directed to adults; it is not directed to children under the age of 13 years. We recognize that due to our content it is possible a child under the age of 13 may be permitted to view our site. We hereby respectfully recommend that parental supervision be applied if any such child may be permitted by such parent/caregiver, to view the content of our web site. We operate our site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use any personal information from any children under the age 13 years. For more information on this topic, please visit www.ftc.gov/ogc/coppa1.htm

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 11/01/2019

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

AAA Trainers Corporation

3245 Main Street #235-213

Frisco, TX 75034

support@aaafoodhandler.com
(714) 592-4100